Support and privacy

Recover safely

Keep your operation and request IDs. For a pending or completed operation, do not start a new one until its status is understood. Export active work before switching account, workspace or closing the tab.

Sign in again for an expired account. Check authorized workspace membership for denied access. A full quota or unavailable identity service blocks processing.

What support needs

App version, opaque IDs, error category and a synthetic reproduction. Never share tokens, cookies, source files, patient data or private screenshots.

Your data

Documents and outputs are not saved to your account. Active values live in this browser session; exported files belong to you. Durable metering saves opaque identifiers and units only. Uploads use bounded server memory buffers. Deployment logs, backup custody and external provider readiness require separate qualification.

Current terms draft

Check extraction and corrections before use. Administrative closure does not establish clinical suitability. Downloads do not prove recipient acceptance. Regulated data, external adapters, commercial plans and production service promises remain unqualified.

No staffed support contact or response SLA is claimed by this engineering preview.

Local pilot and issue receipt

Record a synthetic trial or categorize a support issue. No free text, source values or private labels are copied. Counts can still be sensitive: preview before sharing. No automatic submission occurs.